Privacy policy
Last updated: November 12, 2026
Al Dana Collection runs its online store on Shopify. This policy explains how we collect, use and protect your personal information when you browse our store, place an order or get in touch with us.
1. Information we collect
Depending on how you use our store, we may collect:
- contact and delivery details, such as your name, phone number and address;
- order and payment information;
- account details, if you create an account;
- messages you send to our support team;
- device information and browsing activity on our store.
2. How we use your information
We use your information to process and deliver your orders, handle returns and exchanges, provide customer support, improve your shopping experience, prevent fraud and meet our legal obligations. We only send marketing messages in line with applicable consent requirements, and you can opt out at any time.
3. Sharing your information
We share your information only where needed for the purposes above, with Shopify, payment providers, delivery partners and other service providers who support our store. We may also disclose information where the law requires it. We do not sell your personal information.
4. Cookies
We use cookies and similar technologies to make our store work and, where enabled, for analytics and advertising. You can manage cookies through our store's privacy controls or your browser settings.
5. Storage and security
Your information may be processed outside the UAE by our service providers. We keep it only for as long as needed for the purposes in this policy and to meet legal requirements. We take reasonable steps to protect your information, but no system is completely secure.
6. Your rights
Depending on applicable law, you may ask us for information about how we process your data, and to access, correct, delete or restrict it. You can also withdraw your consent at any time; this does not affect processing that took place before. Some information may need to be kept to meet legal requirements. To make a request, contact us through our Contact page or WhatsApp. We may need to verify your identity first.
7. Children
Our store is not intended for children, and we do not knowingly collect personal information from them.
8. Updates and contact
We may update this policy from time to time and will post the new version here with a revised date. For any privacy question or complaint, contact us through our Contact page or WhatsApp.