Refund policy
Last updated: November 12, 2026
If something isn't right with your order, we're here to help. Please contact us through our Contact page or WhatsApp for any return, exchange or refund request.
1. Damaged, faulty or incorrect items
If an item arrives damaged, faulty, incomplete or different from what you ordered, please let us know as soon as possible, preferably within 24 hours of delivery. Where the problem is our responsibility, we will arrange a refund, replacement or repair at no extra cost to you. This suggested timeframe does not reduce your statutory rights.
2. Change-of-mind returns and exchanges
You can request a return or exchange within 7 calendar days of delivery. To be accepted, the item must be:
- unused, unworn and unaltered;
- returned with its original tags and protective covers in place;
- returned with all original packaging, accessories and any complimentary gifts.
Used items, personalised items and items marked as final sale cannot be returned for a change of mind. These exclusions do not affect your rights for faulty or incorrectly supplied items.
3. How to request a return
Contact us through our Contact page or WhatsApp with your order number, a short explanation and clear photos or a video of the item. For delivery problems, please also include photos of the packaging and delivery label. Please don't send anything back until you have received our return instructions.
4. Collection and inspection
Approved change-of-mind returns may involve collection, delivery or processing charges. We will always tell you about any charge before you send the item back. Inspection normally takes 3 working days after the item reaches our warehouse.
5. Refunds
Approved refunds are normally started within 3–5 working days after inspection. Your bank or payment provider may need extra time to process them. Refunds are made to the original payment method where possible, or by bank transfer when appropriate. Store credit is only offered if you agree to it.
6. 2-year warranty
Our pieces come with a 2-year warranty from the date of delivery covering their stitching and construction. If you notice an issue, contact us through our Contact page or WhatsApp with your order number and photos, and we will review it and arrange a suitable remedy.
7. Your consumer rights
Nothing in this policy removes or limits your rights under UAE consumer protection law.